If we cannot agree (Tvistlösning)
⚠ This page has not yet been reviewed by a lawyer. Quoted statutes are reproduced verbatim from the official source; everything else is Prescentia’s own statement of what we will do.
Tell us first — most problems end there. If we still cannot agree, you can take the dispute further at no cost to you.
Sweden — ARN
Allmänna reklamationsnämnden (the National Board for Consumer Disputes), arn.se, Box 174, SE-101 23 Stockholm. We will take part in the proceedings and follow the recommendation.
Buying from another EU country
ECC Sweden (Konsument Europa) advises consumers on cross-border purchases within the EU.
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