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If we cannot agree (Tvistlösning)

⚠ This page has not yet been reviewed by a lawyer. Quoted statutes are reproduced verbatim from the official source; everything else is Prescentia’s own statement of what we will do.

Tell us first — most problems end there. If we still cannot agree, you can take the dispute further at no cost to you.

Sweden — ARN

Allmänna reklamationsnämnden (the National Board for Consumer Disputes), arn.se, Box 174, SE-101 23 Stockholm. We will take part in the proceedings and follow the recommendation.

Buying from another EU country

ECC Sweden (Konsument Europa) advises consumers on cross-border purchases within the EU.

Version 1.0 · last updated 2026-08-09 · use your browser’s print or save function to keep a copy.