Prescentia
Your rights and our terms
⚠ These pages have not yet been reviewed by a lawyer, and the company details are pending registration.
- Right of withdrawal (Ångerrätt)
You may withdraw from a distance purchase within 14 days, without giving a reason. - Faulty goods (Reklamation)
A fault present at delivery can be raised for up to three years. Tell us within two months of noticing it. - Returns
How to send something back, whichever right you are using. - Our own returns promise (beyond the law)
What we do over and above your statutory rights — and what we cannot promise yet. - If we cannot agree (Tvistlösning)
Alternative dispute resolution — ARN, and ECC Sweden for cross-border purchases. - About us (Om oss)
Who you are buying from, and how to reach a person. - Delivery
Where we ship, how long it takes, and who carries the risk. - Privacy (Integritetspolicy)
What we hold about you, who else sees it, how long we keep it, and what you can make us do about it. - How long we keep things (Lagringstider)
The periods we actually apply — to your support messages, your account, and the records the law requires us to keep. - Payment
How you pay, what appears on your statement, and who processes it. - Terms of purchase (Köpvillkor)
The one document you accept when you order: who sells, how a contract forms, prices, payment, delivery, withdrawal, returns, defects, your account, reviews, disputes. - Contact us
Faulty item, a question about an order, or anything else.