Contact us

Reach us directly

Our published email address is not live yet — please use the form below, which reaches the same desk and gives you a reference.

A customer-service telephone number is pending registration.

Faulty item, or a question about an order

If something is wrong with what you received, tell us here and quote your order reference. You can complain about a fault for up to three years from delivery; tell us within two months of noticing it and your complaint is always in time.

Other ways to reach us

Email: TBC — pending registration
Postal address: TBC — pending registration

If we cannot resolve a dispute between us, you may be able to refer it to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se, Box 174, SE-101 23 Stockholm.